Data protection declaration

1. Data Protection at a Glance

General Information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. For detailed information about data protection, please refer to our privacy policy listed below this text.

Data Collection on This Website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. Their contact details can be found in the „Information about the responsible party“ section of this privacy policy.

How do we collect your data?

Your data is collected in part by you providing it to us. This can, for example, include data that you enter into a contact form.

Other data is collected automatically or with your consent when visiting the website by our IT systems. These include primarily technical data (such as Internet browser, operating system or time of page visit). The collection of this data occurs automatically as soon as you enter this website.

What do we use your data for?

Part of the data is collected to ensure the flawless provision of the website. Other data may be used to analyze your user behavior. If contracts can be concluded or ordered through the website, the transmitted data will also be processed for contract offers, orders, or other requests for services.

What rights do you have regarding your data?

You have the right to obtain information at no cost about the origin, recipients and purpose of your stored personal data at any time. You also have the right to request the rectification or deletion of this data. If you have given consent to data processing, you can revoke this consent at any time for the future. Furthermore, you have the right to request the restriction of the processing of your personal data in certain circumstances. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

For this and any other questions regarding data protection, you can contact us at any time.

2. Hosting

We host the content of our website with the following provider:

IONOS

The provider is IONOS SE, Elgendorfer Str. 57, 56410 Montabaur (hereinafter IONOS). When you visit our website, IONOS collects various log files, including your IP addresses. For details, see the privacy policy of IONOS: https://www.ionos.de/terms-gtc/terms-privacy.

The use of IONOS is based on Art. 6(1)(f) GDPR. We have a legitimate interest in presenting our website as reliable as possible. If appropriate consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

Data Processing Agreement

We have concluded a contract for the processing of orders (AVV) for the use of the aforementioned service. This is a contract required by data protection law that ensures that this service processes the personal data of our website visitors only in accordance with our instructions and in compliance with the GDPR.

3. General notes and mandatory information

Data Protection

The operators of these sites take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy.

When you use this website, various personal data is collected. Personal data is data with which you can be personally identified. This privacy policy explains which data we collect and for what purposes we use it. It also explains how and for what purpose this is done.

We point out that data transmission over the Internet (e.g. when communicating via email) can involve security vulnerabilities. It is not possible to completely protect data from access by third parties.

Information about the Responsible Party

The responsible body for data processing on this website is:

Synext IT
Becklemer Weg 11
45711 Datteln

Phone: +49 (0) 1578 7488091
Email: service@booknext.synext-it.com

The responsible entity is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g., names, email addresses, etc.).

Storage Duration

Unless a specific storage period is specified within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you make a legitimate request to delete or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial retention periods); in the latter case, the deletion will take place upon the lapse of these reasons.

General Information on the Legal Basis for Data Processing on This Website

If you have consented to the data processing, we process your personal data based on Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, provided that special categories of data are processed in accordance with Art. 9(1) GDPR. In the event of explicit consent to the transfer of personal data to third countries, data processing also takes place based on Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your end device (e.g., via device fingerprinting), data processing also takes place based on § 25(1) TDDDG. The consent can be revoked at any time. If your data is required for contract performance or for the implementation of pre-contractual measures, we process your data based on Art. 6(1)(b) GDPR. Furthermore, we process your data insofar as it is necessary to fulfill a legal obligation pursuant to Art. 6(1)(c) GDPR. Data processing may also take place on the basis of our legitimate interest pursuant to Art. 6(1)(f) GDPR. The relevant legal bases in each individual case are explained in the following paragraphs of this privacy policy.

Note on Data Transfers to Non-Secure Third Countries and to US Companies Not Certified Under the DPF

Among other things, we use tools from companies based in third countries that are not legally secure for data protection purposes, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). When these tools are active, your personal data may be transferred to and processed in these countries. We point out that no level of data protection comparable to that of the EU can be guaranteed in datally unsafe third countries.

We point out that the USA, as a safe third country, generally has a data protection level comparable to that of the EU. Data transmission to the USA is permissible if the recipient holds a certification under the „EU-US Data Privacy Framework“ (DPF) or has appropriate additional guarantees. Information on transfers to third countries, including the data recipients, can be found in this privacy policy.

Recipients of personal data

As part of our business activities, we work with various external parties. In some cases, the transmission of personal data to these external parties is also required. We only pass on personal data to external parties if this is necessary as part of fulfilling a contract, if we are legally obliged to do so (e.g., the disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6(1)(f) GDPR, or if another legal basis allows the data transfer. When using contract processors, we only pass on personal data of our customers on the basis of a valid contract for contract processing. In the case of joint processing, a contract for joint processing is concluded.

Withdrawal of Your Consent to Data Processing

Many data processing operations are only possible with your express consent. You can revoke an already given consent at any time. The legality of data processing carried out up to the revocation remains unaffected by the revocation.

Right of objection to data collection in special cases as well as to direct advertising (Art. 21 GDPR)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ARTICLE 6(1)(E) OR F OF THE GDPR, YOU HAVE AT ANY TIME THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA ON GROUNDS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE SPECIFIC PROVISIONS. THE EACH AND EVERY LEGAL BASIS ON WHICH PROCESSING IS BASED SHALL BE ADDRESSED IN THIS DATA PROTECTION NOTICE. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA, EXCEPT WHERE WE CAN PROVE OBJECTIONABLE PROHIBITIVE GROUNDS THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR WHERE THE PROCESSING IS NECESSARY FOR THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION BASED ON ARTICLE 21(1) OF THE GDPR).

IF YOUR PERSONAL DATA ARE BEING PROCESSED TO CONDUCT DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING; THIS ALSO APPLIES TO PROFILING, IN WHICH CASE IT IS CONNECTED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL NO LONGER BE USED IN CONNECTION WITH SUCH DIRECT MARKETING (OBJECTION PURSUANT TO ARTICLE 21(2) OF THE GDPR).

Right to complain to the competent supervisory authority

In the event of violations of the GDPR, data subjects have the right to file a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work, or the place of the alleged violation. This right to file a complaint is without prejudice to any other administrative or judicial remedies.

Right to data portability

You have the right to have data that we process automatically based on your consent or in fulfillment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

Information, correction and deletion

Within the framework of applicable legal regulations, you have the right at any time to obtain information free of charge about your stored personal data, their origin and recipients, and the purpose of data processing, and if applicable, the right to correct or delete this data. You can contact us at any time for this purpose and for any further questions regarding personal data.

Right to restrict processing

You have the right to request the restriction of the processing of your personal data. To exercise this right, you can contact us at any time. The right to restrict the processing exists in the following cases:

If you dispute the accuracy of the personal data we store about you, we usually need time to verify this. During this period, you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data occurred unlawfully, you may request the restriction of data processing instead of the deletion.
If we no longer need your personal data, but you need it to exercise, defend or establish legal claims, you have the right to request the restriction of the processing of your personal data instead of deletion.
If you have filed a complaint under Article 21(1) GDPR, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, these data may only be processed – apart from their storage – with your consent or to establish, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the website operator, this page uses SSL or TLS encryption. You can recognize an encrypted connection by the fact that the browser address bar changes from „http://“ http://„ to “https://“ https://” and by the lock symbol in your browser line.

If SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties.

4. Data Collection on This Website

Biscuits

Our websites use so-called „cookies“. Cookies are small data packages that do not cause any damage to your device. They are either temporarily stored on your device for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are deleted automatically after the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or an automatic deletion is performed by your web browser.

Cookies can be generated by us (first-party cookies) or by third parties (so-called third-party cookies). Third-party cookies enable the integration of certain services from third parties within websites (e.g., cookies for processing payment services).

Cookies have various functions. Numerous cookies are technically necessary because certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies can be used to analyze user behavior or for advertising purposes.

Cookies that are necessary for the implementation of the electronic communication process, for the provision of certain functions that you wish to use (e.g., for the shopping cart function), or for optimizing the website (e.g., cookies for measuring website traffic) (necessary cookies) are stored based on Art. 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimized provision of its services. If consent has been requested for the storage of cookies and similar recognition technologies, the processing will take place solely on the basis of this consent (Art. 6(1)(a) GDPR and § 25(1) TDDDG); the consent can be revoked at any time.

You can set your browser to notify you when cookies are being set and to allow cookies only in individual cases, to exclude the acceptance of cookies for certain cases or generally, and to automatically delete the cookies when you close the browser. When cookies are deactivated, the functionality of this website may be limited.

You can find information about the cookies and services used on this website in this privacy policy.

Consent with Complianz

Our website uses the consent technology from Complianz to obtain your consent to store certain cookies on your device or to use certain technologies and to document this in a data protection-compliant manner. The provider of this technology is Complianz B.V., Kalmarweg 14-5, 9723 JG Groningen, Netherlands (hereinafter „Complianz“).

Complianz is hosted on our servers, so no connection is made to the provider’s servers. Complianz stores a cookie in your browser to be able to assign the consents granted to you or their revocation. The data collected in this way is stored until you request us to delete it, you delete the Complianz cookie yourself, or the purpose for data storage no longer applies. Compulsory statutory retention obligations remain unaffected.

The use of compliance is intended to obtain the statutory consents for the use of cookies. The legal basis for this is Art. 6(1)(c) GDPR.

Server Log Files

The provider of the sites automatically collects and stores information in so-called server log files that your browser automatically transmits to us. These include:

Browser type and browser version
Operating system used
Referrer URL
Hostname of the accessing computer
Time of the server request
IP address

No merging of this data with other data sources will be carried out.

The collection of this data is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, server log files must be collected.

Contact Form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact information you provide there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not share this data without your consent.

The processing of this data is carried out on the basis of Art. 6(1)(b) GDPR, provided that your request relates to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in effectively processing the requests submitted to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR), provided that it has been requested; the consent is revocable at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to its storage, or the purpose for data storage no longer applies (e.g., after your request has been completed). Compulsory legal provisions – in particular retention periods – remain unaffected.

Inquiry via Email, Telephone, or Fax

If you contact us by email, telephone, or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of handling your request. We do not pass on this data without your consent.

The data you send to us via contact requests remains with us until you request us to delete it, revoke your consent to its storage, or the purpose for storing the data no longer applies (e.g., after your request has been processed). Compulsory statutory provisions – in particular statutory retention periods – remain unaffected.

Communication via WhatsApp

For communication with our customers and other third parties, we use, among other things, the instant messaging service WhatsApp. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Communication takes place via end-to-end encryption (peer-to-peer), which prevents WhatsApp or any third parties from gaining access to the communication content. However, WhatsApp does receive access to metadata that is generated during the communication process (e.g., sender, recipient, and time). We further point out that, according to WhatsApp itself, it shares personal data of its users with its US-based parent company Meta. For more details on data processing, please refer to WhatsApp’s privacy policy at: https://www.whatsapp.com/legal/#privacy-policy.

The use of WhatsApp is based on our legitimate interest in communicating with customers, interested parties, and other business and contractual partners as quickly and effectively as possible (Art. 6(1)(f) GDPR). If appropriate consent has been requested, data processing will only take place based on consent; this consent can be revoked at any time with effect for the future.

The communication content exchanged between you and us on WhatsApp remains with us until you ask us to delete it, revoke your consent to its storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Compulsory legal provisions – in particular retention periods – remain unaffected.

The company is certified under the „EU-US Data Privacy Framework“ (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards when processing data in the USA. Any company certified under the DPF is required to comply with these data protection standards. For more information, please contact the provider via the following link: https://www.dataprivacyframework.gov/participant/7735.

We use WhatsApp in the „WhatsApp Business“ version.

The data transfer to the USA is based on the standard contractual clauses of the European Commission. Details can be found here: https://www.whatsapp.com/legal/business-data-transfer-addendum.

Gravatar

We have integrated Gravatar on this website. The provider is Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA (hereinafter “Gravatar”).

Gravatar is a tool that allows us to provide personal images (avatars) to the users of our website. The avatars serve as visual representations of the users and are displayed everywhere where a user interacts with the platform (e.g., in forums or chats). When a user interacts with the platform, their avatar is displayed based on the selection associated with their email address. This gives the online presence of the users a personal touch and facilitates identification, as the selected image is associated with the users when they are active online.

If you comment or interact on our website while Gravatar is activated, the hash of the email address of the user using Gravatar (used as an ID) is processed by Gravatar.

The use of Gravatar is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in presenting its forums in an appealing manner. If appropriate consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG. Consent can be revoked at any time.

For further details, please refer to the provider's privacy policy at: https://automattic.com/privacy/.

5. Analytics Tools and Advertising

Google Analytics

This website uses features of the web analytics service Google Analytics. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics allows the website operator to analyze the behavior of website visitors. In this process, the website operator receives various usage data, such as page views, time spent, operating systems used, and the user’s origin. These data are combined into a user ID and assigned to the respective device of the website visitor.

Furthermore, with Google Analytics, we can record your mouse movements and scrolling and clicks, among other things. Furthermore, Google Analytics uses various modeling approaches to supplement the data collected and employs machine learning technologies in its data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g., cookies or device fingerprinting). The information collected by Google about the use of this website is usually transmitted to a Google server in the United States and stored there.

The use of this service is based on your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. The consent can be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the European Commission. Details can be found here: https://business.safety.google/adscontrollerterms/sccs/.

IP Anonymization

The Google Analytics IP anonymization is activated. This means that your IP address is shortened by Google within the member states of the European Union or in other contracting states of the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity, and to provide other services related to website activity and internet usage to the website operator. The IP address submitted by your browser as part of Google Analytics is not merged with other data from Google.

Browser Plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

More information about how Google Analytics handles user data can be found in Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

Data Processing Agreement

We have entered into a contract with Google for the processing of orders and fully implement the strict requirements of the German data protection authorities regarding the use of Google Analytics.

Google Analytics E-Commerce Measurement

This website uses the „E-Commerce Measurement“ function of Google Analytics. With the help of E-Commerce Measurement, the website operator can analyze the purchasing behavior of website visitors to improve its online marketing campaigns. This includes information such as the orders placed, average order values, shipping costs, and the time from viewing to purchase of a product. This data can be aggregated by Google under a transaction ID that is associated with the respective user or their device.

6. Plugins and Tools

Google Fonts

This page uses so-called Google Fonts to display fonts uniformly. These fonts are provided by Google. When you visit a page, your browser loads the required fonts into its browser cache to display text and fonts correctly.

For this purpose, the browser you use must establish a connection to Google’s servers. This allows Google to know that this website was accessed using your IP address. The use of Google Fonts is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the uniform display of the font on its website. If appropriate consent has been requested, processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.

If your browser does not support Google Fonts, a standard font from your computer is used.

Further information about Google Fonts can be found at: https://developers.google.com/fonts/faq and in the privacy policy of Google: https://policies.google.com/privacy?hl=de.

Cloudflare Turnstile

We use Cloudflare Turnstile (hereinafter „Turnstile“) on this website. The provider is Cloudflare Inc., 101 Townsend St., San Francisco, CA 94107, USA (hereinafter „Cloudflare”).

Turnstiles are used to verify whether the data entry on this website (e.g. in a contact form) is performed by a human or by an automated program. To do this, Turnstiles analyzes the behavior of the website visitor based on various characteristics.

This analysis begins automatically as soon as the website visitor enters a site with the turnstile activated. To analyze the data, Turnstile evaluates various information (e.g., IP address, length of time the website visitor spends on the site, or mouse movements made by the user). The data collected during the analysis is forwarded to Cloudflare.

The storage and analysis of the data is carried out on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its web offerings from abusive automated spying and spam. If appropriate consent has been requested, the processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s device (e.g., device fingerprinting) within the meaning of TDDDG. The consent is revocable at any time.

The data processing is based on standard contractual clauses that can be found here: https://www.cloudflare.com/cloudflare-customer-scc/.

Further information on Cloudflare Turnstile can be found in the privacy policy: https://www.cloudflare.com/cloudflare-customer-dpa/.

Wordfence

We have integrated Wordfence on this website. The provider is Defiant Inc., Defiant, Inc., 800 5th Ave Ste 4100, Seattle, WA 98104, USA (hereinafter „Wordfence“).

Wordfence serves to protect our website from unwanted access or malicious cyberattacks. To this end, our website establishes a permanent connection to the servers of Wordfence so that Wordfence can compare its databases with the accesses made to our website and, if necessary, block them.

The use of Wordfence is based on Art. 6(1)(f) GDPR. The website operator has a legitimate interest in protecting its website as effectively as possible against cyberattacks. If appropriate consent has been requested, processing takes place exclusively on the basis of Art. 6(1)(a) GDPR and § 25(1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. Consent may be revoked at any time.

The data transfer to the USA is based on the standard contractual clauses of the European Commission. Details can be found here: https://www.wordfence.com/help/general-data-protection-regulation/.

7. E-commerce and payment providers

Processing of Customer and Contract Data

We collect, process, and use personal customer and contractual data to establish, structure, and modify our contractual relationships. We only collect, process, and use personal data regarding the use of this website (usage data) insofar as this is necessary to enable the user to use the service or to bill them. The legal basis for this is Art. 6(1)(b) GDPR.

The customer data collected will be deleted after the completion of the order or termination of the business relationship and the expiration of any applicable legal retention periods. Legal retention periods remain unaffected.

Data transmission upon contract conclusion for services and digital content

We only transmit personal data to third parties when this is necessary as part of the contract process, for example to the credit institution entrusted with payment processing.

Any further transmission of the data will not take place unless you have explicitly consented to it. Your data will not be disclosed to third parties without your express consent, for example for advertising purposes.

The basis for data processing is Art. 6(1)(b) GDPR, which permits the processing of data for the performance of a contract or pre-contractual measures.

Payment Services

We integrate payment services from third-party companies on our website. When you make a purchase with us, your payment data (e.g., name, payment amount, account information, credit card number) is processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contract and privacy policy of the respective providers apply. The use of the payment service providers is based on Art. 6(1)(b) GDPR (contractual processing) and in the interest of a as smooth, convenient, and secure payment process as possible (Art. 6(1)(f) GDPR). Where your consent is requested for certain actions, Art. 6(1)(a) GDPR serves as the legal basis for data processing; consents can be revoked at any time for the future.

Payment Services Used on This Website

Stripe

The provider for customers within the EU is Stripe Payments Europe, Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter „Stripe“).

The data transfer to the USA is based on the standard contractual clauses of the European Commission. Details can be found here: https://stripe.com/de/privacy and https://stripe.com/de/guides/general-data-protection-regulation.

Details can be found in the Stripe privacy policy at the following link: https://stripe.com/de/privacy.