Terms & Conditions

for the use of the BookNext platform (website & app)

Status: April 2026

1. Scope

1.1 These General Terms and Conditions (GTCs) apply to all contracts between Synext IT, BookNext, Becklemer Weg 11, 45711 Datteln, Email: service@booknext.synext-it.com (hereinafter referred to as the „Provider“) and entrepreneurs within the meaning of § 14 BGB (hereinafter referred to as the „Customer“) regarding the use of the BookNext platform.

1.2 The Provider’s services are intended exclusively for entrepreneurs (B2B). However, the mobile application provided via the platform may be used by end users, including consumers, for booking appointments. Contractual relationships regarding booked services arise exclusively between the respective Customer and the end user.

1.3 These GTC shall apply exclusively. Any differing, conflicting, or supplementary general terms and conditions of the Customer shall only become part of the contract if and to the extent that the Provider has expressly agreed to their validity.

1.4 Insofar as additional contractual documents or individual agreements in text or written form have become part of the contract alongside these GTC, such documents or agreements shall take precedence over these GTC in the event of any contradictions.

2. Subject Matter of the Contract and Scope of Services

2.1 The Provider provides a SaaS platform (Software-as-a-Service) for the integration, management, and display of online appointment booking systems of businesses within a mobile application and on connected digital interfaces.

2.2 The services particularly include the technical integration of third-party systems, especially content management and booking systems such as WordPress and Amelia, as well as the provision of the technical infrastructure for the display and use of appointment bookings by end users.

2.3 The specific scope of services is determined by the service description on the website, the selected subscription, and any individual agreements between the Provider and the Customer.

2.4 The Provider is solely responsible for the technical provision, integration, and availability of the platform within the agreed scope. No specific economic success is owed, in particular no specific number of bookings, sales, or customer inquiries.

2.5 The Provider is not itself the provider of the services bookable via the platform. The services displayed and bookable through the platform are offered exclusively by the respective Customer under their own responsibility.

3. Conclusion of Contract

3.1 The presentation of the services on the website or within other digital offerings of the Provider does not constitute a legally binding offer, but rather a non-binding invitation for the Customer to submit an offer.

3.2 The contract is concluded as soon as the Customer completes the ordering process in full and the booking or payment has been successfully completed, or the Provider expressly confirms the order.

3.3 The contract is concluded electronically.

4. Registration and Access

4.1 Insofar as registration is required for the use of the platform, the Customer is obliged to provide complete, up-to-date, and truthful information during the registration process.

4.2 The Customer shall keep their access credentials confidential and protect them from access by unauthorized third parties.

4.3 The Customer is obliged to inform the Provider without undue delay if there are indications of any unauthorized or abusive use of their access credentials.

4.4 The Customer is responsible for all activities carried out using their access credentials, provided that the Customer is responsible for the misuse.

5. Remuneration and Payment Terms

5.1 The use of the platform is subject to a paid subscription.

5.2 The prices stated on the website at the time the contract is concluded shall apply. Currently, the following models are offered:

• €9.99 per month incl. statutory VAT
• €79.99 per year incl. statutory VAT

5.3 Payment shall be made via the payment service provider Stripe used by the Provider or another payment provider specified during the ordering process.

5.4 Billing shall be carried out in advance for the respective selected billing period.

5.5 If the Customer defaults on a due payment, the Provider shall be entitled, after prior reminder and granting a reasonable grace period, to restrict the services or temporarily suspend access to the platform, provided that no mandatory statutory provisions prevent this.

6. Contract Term and Termination

6.1 Depending on the selected model, the contract shall be concluded on a monthly or annual basis.

6.2 The contract shall automatically renew for the respective selected term unless it is terminated before the end of the current contract period.

6.3 Termination is possible at any time with effect from the end of the respective contract term.

6.4 The right to extraordinary termination for good cause shall remain unaffected.

6.5 Fees already paid shall generally not be refunded unless mandatory statutory provisions provide otherwise.

7. Services of the Provider

7.1 The Provider shall in particular provide the following services:

• technical integration of the Customer’s booking system into the BookNext platform,
• provision of the technical infrastructure,
• maintenance and further development of the platform,
• provision of updates to a reasonable extent,
• basic technical support during normal business operations.

7.2 The Provider shall be entitled to use third parties or subcontractors for the performance of its services.

8. Customer Obligations

8.1 The Customer is obliged to provide all information, access credentials, content, and technical requirements necessary for the performance of the services completely, correctly, and in a timely manner.

8.2 The Customer is in particular responsible for:

• their website and its technical accessibility,
• the booking system used by the Customer,
• the accuracy of the content and its compliance with applicable laws,
• compliance with statutory information obligations, particularly regarding legal notice requirements, data protection, pricing information, and consumer information, insofar as these obligations apply to the Customer.

8.3 The Provider shall not be responsible for delays or restrictions in the performance of services resulting from delayed, incomplete, or incorrect cooperation by the Customer.

9. Content and Responsibility

9.1 The Customer is solely responsible for all content, data, texts, images, prices, service descriptions, and other information that are provided, processed, or displayed via the platform by the Customer or at the Customer’s instruction.

9.2 The Provider is not obliged to review the content or legal compliance of the content and data provided by the Customer.

9.3 The Customer shall ensure that the content provided by them does not infringe any third-party rights and does not violate applicable law.

9.4 The Customer shall indemnify the Provider against all third-party claims asserted against the Provider due to a culpable infringement of third-party rights or statutory provisions caused by the content provided by the Customer or by the Customer’s use of the platform. This shall also include the reasonable costs of legal defense.

10. Relationship with End Users

10.1 End users may use the BookNext app or other interfaces provided by the platform to view information and book appointments with the respective Customers.

10.2 The Provider acts solely as the technical operator of the platform.

10.3 Contracts regarding the services offered by the Customer are concluded exclusively between the Customer and the respective end user.

10.4 The Provider assumes no responsibility for the provision, quality, performance, scheduling, cancellation, or billing of the services offered by the Customer.

11. Third-Party Providers and Interfaces

11.1 The platform may use interfaces to third-party providers and third-party systems, in particular content management systems, plugins, booking systems, and payment systems.

11.2 The Provider does not guarantee the permanent availability, compatibility, security, or functionality of such third-party services.

11.3 Changes, restrictions, or failures of third-party systems may impair the functionality of the platform or individual integrations without giving rise to any claims against the Provider, provided that the Provider is not responsible for such circumstances.

12. Availability and Technical Maintenance

12.1 The Provider shall endeavor to ensure the highest possible availability of the platform.

12.2 Continuous, uninterrupted, and error-free availability of the platform is not owed.

12.3 In particular, maintenance work, security updates, technical developments, internet disruptions, disruptions caused by third-party providers, or force majeure may lead to temporary restrictions or interruptions.

12.4 Where possible, the Provider shall announce scheduled maintenance work within a reasonable timeframe.

13. Changes to the Services and the GTC

13.1 The Provider is entitled to further develop, adapt, or modify the platform, individual functions, or technical processes insofar as this is necessary for objectively justified reasons and the changes are reasonable for the Customer.

13.2 The Provider is entitled to amend these GTC for objectively justified reasons, in particular in the event of changes in legislation, case law, technical framework conditions, market conditions, or the business and product structure.

13.3 Existing customers shall be informed of changes to these GTC in text form no later than two weeks before they take effect. If the Customer does not object within the reasonable period specified in the notice of amendment, the changes shall be deemed accepted. The Provider shall specifically point out this consequence in the notice of amendment.

13.4 If the Customer objects within the specified period, the previous terms and conditions shall remain in effect. In this case, the Provider reserves the right to terminate the contractual relationship extraordinarily with effect from the planned effective date of the amendment, provided that continuing the contract unchanged is unreasonable for the Provider.

14. Suspension

14.1 The Provider is entitled to temporarily suspend the Customer’s access to the platform in whole or in part if:

• the Customer violates these GTC,
• statutory provisions are violated,
• due payments remain outstanding despite a reminder,
• specific technical or security-related risks exist,
• there is or is likely to be misuse of the platform.

14.2 The Provider shall reasonably take the Customer’s legitimate interests into account when imposing a suspension.

15. Liability

15.1 The Provider shall have unlimited liability in cases of intent and gross negligence, in cases of intentional or negligent injury to life, body, or health, in the event of the assumption of a guarantee, and in all cases of mandatory statutory liability.

15.2 In the event of a slightly negligent breach of a material contractual obligation, the Provider’s liability shall be limited to the foreseeable damage typical for the contract. Material contractual obligations are those obligations whose fulfillment is essential for the proper performance of the contract and on whose compliance the Customer may regularly rely.

15.3 Any further liability of the Provider is excluded.

15.4 The above limitations of liability shall also apply in favor of the Provider’s legal representatives, employees, and subcontractors.

15.5 In particular, the Provider shall not be liable for:

• economic losses, loss of profit, or missed bookings,
• disruptions, failures, or changes relating to third-party providers or third-party systems,
• errors, failures, or security vulnerabilities in the Customer’s systems,
• content or services provided by the Customer to end users.

16. Confidentiality and Data Protection

16.1 The parties undertake to keep all confidential information that becomes known to them in connection with the contractual relationship strictly confidential and to use such information solely for the contractually agreed purposes.

16.2 The obligation of confidentiality shall continue to apply even after the termination of the contractual relationship.

16.3 The Provider processes personal data in accordance with the applicable data protection laws, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), as well as in accordance with the Privacy Policy.

16.4 Insofar as a data processing agreement is required for specific processing activities, the parties shall conclude such an agreement separately.

17. Final Provisions

17.1 The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

17.2 If the Customer is a merchant, a legal entity under public law, or a special fund under public law, or if the Customer has no general place of jurisdiction in Germany, the place of jurisdiction for all disputes arising from this contractual relationship shall be the Provider’s registered office, unless an exclusive statutory place of jurisdiction applies.

17.3 Should any individual provisions of these GTC be or become wholly or partially invalid or unenforceable, the validity of the remaining provisions shall remain unaffected.

17.4 In place of the invalid or unenforceable provision, such valid provision shall be deemed agreed that comes closest to the economic purpose of the original provision. The same shall apply in the event of any contractual gaps.

18. Provider Information

Provider:
Synext IT / BookNext
Owner: Syed Shah
Becklemer Weg 11
45711 Datteln
Germany

Email: service@booknext.synext-it.com